Responsible Gambling

Purpose and scope

Ffbet’s Responsible Gambling Policy establishes the operator’s obligation to promote safe, controlled wagering and to address gambling-related harm. It governs all customer activities across Ffbet platforms, including sportsbook, casino, live dealer, poker, and virtual games.

Minors and age verification

Ffbet prohibits participation by individuals below the applicable legal minimum age. During registration, customers must provide accurate date of birth and may be required to present identity documentation for verification. If age cannot be confirmed, access to wagering services may be suspended pending review. Any winnings obtained by a minor shall be forfeited and the account closed in accordance with applicable laws.

Safer gambling framework

Ffbet provides a set of customer controls designed to promote responsible play. The following limits and tools are available and may be adjusted by the customer from within the account settings:

• Deposit limits: a daily, weekly, or monthly cap on deposits. Reductions take effect immediately; increases may require confirmation and are subject to the expiry of the prior limit to prevent impulsive changes.
• Loss limits: a cap on losses over a defined period, based on the initial deposit. For example, a €50 initial deposit with a €10 loss limit allows accumulated losses to exceed €10 only to the extent permitted by the initial funds.
• Wager limits: a cap on total wagers within a day, week, or month.
• Session limit: a cap on time spent gambling within a single session, with immediate effect.
• Reality checks: prompts that remind you of time spent and allow you to review activity. Acceptance of a reality check does not close or suspend your account automatically, but it provides a time-based reminder.

These tools may be adjusted, reduced immediately, or increased only after appropriate verification and notification in accordance with the stated policy.

Time-out and self-exclusion

A Time-out may be requested for a period between 24 hours and 6 weeks. During the Time-out, access to the Ffbet account is restricted, communications and promotional materials are paused, and deposits and withdrawals are blocked. Upon expiry, the account becomes available for use again, and the option to extend the Time-out may be selected. The Time-out is not reversible during the selected period.

Self-exclusion activates a binding period during which access to the Ffbet account is restricted and marketing communications are blocked for the chosen duration, typically from six months to five years. At the end of the exclusion period, reopening requires a formal reactivation process overseen by customer support, including any necessary verification. During self-exclusion, existing open bets remain subject to resolution under applicable terms, and the processing of withdrawals will proceed in accordance with standard procedures when permissible.

Product access restrictions

Ffbet may apply product-specific restrictions to a customer account if there is evidence of risk or if requested by the customer. Restrictions can be applied to casino games, sports wagering, or other product categories on an account-by-account basis. The customer bears responsibility for requesting and maintaining these limitations.

Support, guidance, and external help

Customers who believe they may be experiencing gambling-related problems are encouraged to seek help from independent, confidential organizations specializing in problem gambling. Ffbet provides information about safe gambling practices and directs users to appropriate support services. In addition, customers can contact Ffbet’s support team via in-app chat or official channels for assistance with limits, self-exclusion, or other safety features.

Data protection, verification, and fairness

Ffbet processes personal data and performs identity verification in accordance with applicable data protection laws and regulatory requirements. The operator maintains fair gaming practices verified by independent auditors and provided by certified game suppliers. Privacy, data security, and responsible advertising standards govern communications and marketing activities under this policy.

Compliance, monitoring, and rights of the customer

Ffbet complies with applicable gambling legislation and licensing obligations. The policy is subject to ongoing monitoring to ensure effectiveness and alignment with regulatory expectations. Customers retain the right to request information about limits, self-exclusion, or data processing, and to lodge complaints through defined support channels.

Contact and activation of safeguards

For assistance with responsible gambling tools, to request a limit change, initiate time-out or self-exclusion, or to obtain information about safety resources, customers should contact Ffbet support through the in-platform help centre or designated contact channels. Support is available to guide users through the activation and management of safety features and to provide information about available help services.