Self-exclusion Policy

Ffbet Self-Exclusion Policy

Ffbet provides Self-Exclusion and Time-Out mechanisms to help users manage gambling activity. This policy describes the options, qualifying periods, application process, effects during exclusion, and restoration procedures for Self-Exclusion on the Ffbet platform.

Definitions

• Self-Exclusion: a voluntary, sustained restriction of access to all Ffbet products for a defined period, initiated by the user in writing from the email address used to register on the platform.
• Time-Out: a temporary break from all Ffbet products for a defined period, designed to suspend activity without permanent loss of access.
• Period: the duration selected for Self-Exclusion or Time-Out, for example 3 months, 6 months, 12 months, or 36 months (three years).
• Personal Account: the user account held on the Ffbet platform alongside the registered details.

Scope and Eligibility

This policy applies to all users of the Ffbet platform who are at least 18 years of age. The prohibition on underage gambling applies in all jurisdictions where Ffbet operates. The policy covers all products offered by Ffbet, including casino games, live dealer experiences and related wagering services.

Self-Exclusion Options

Time-Out

Time-Out provides a temporary cessation of access to all Ffbet products for a defined period. Available periods are displayed in the Account Profile and may include 24 hours, 7 days, 30 days, or 90 days. During Time-Out, the user cannot place bets, deposit funds, or withdraw funds, and login access to the platform is restricted. Time-Out is revocable only after 24 hours from the initial request; upon expiry, the account will automatically re-activate unless another exclusion or Time-Out is in effect.

Self-Exclusion

Self-Exclusion is a longer-term suspension of access. To initiate, the user must submit a written request from the registered email address, specifying the chosen Self-Exclusion period (for example 3 months, 6 months, 12 months, or 36 months). The process operates in two stages: (i) an initial 24-hour cooling-off period during which the account is disabled and no gambling activity is possible; (ii) after the cooling-off period, the available exclusion periods will be communicated and the user must confirm the chosen period by reply email. Once confirmed, Self-Exclusion begins and the account is blocked from bets, deposits, and withdrawals for the duration of the period. Self-Exclusion periods longer than 3 years may, at Ffbet’s absolute discretion, result in termination of the registration and settlement of funds in accordance with applicable withdrawal terms.

During Self-Exclusion, the user will be denied access to the Personal Account and to all Ffbet services, and may not receive promotional materials or marketing communications while the exclusion is active.

Application and Activation

Applications for Self-Exclusion must be sent from the user’s registered email address. Upon receipt, the user’s account is placed in the first stage of cooling-off for 24 hours. After the cooling-off period, Ffbet will communicate the available Self-Exclusion periods. The user must confirm the chosen period by responding to the notification email. If no response is received within 24 hours after the second notification, the Self-Exclusion request will be considered withdrawn and the account will remain active.

Effect During Exclusion

• Access restrictions: login to the Personal Account is blocked; deposits, bets, and withdrawals are prohibited; participation in any wagering activity is prohibited.
• Promotions and advertising: no promotional material or offers are sent to the excluded user during the exclusion period.

Restoration and Termination

Restoration of access occurs only after the completion of the specified Self-Exclusion period. A written request to restore access must be sent after expiry to the designated support address. Ffbet will verify identity and confirm restoration in writing. There is no automatic restoration at the end of the exclusion period. If the user wishes to re-access before expiry, a new Self-Exclusion request must be submitted.

Financial Protection and Limits

Users may impose self-imposed limits through the My Account section, including deposit limits, loss limits, and session time limits. If limits are exceeded, the respective actions will be restricted pending review. Any request to revoke or adjust limits must be submitted in writing or by electronic notice, and Ffbet reserves the right to grant or deny such requests in its absolute discretion.

Assistance and Responsible Gambling

Ffbet supports responsible gambling and encourages users to seek professional help if gambling becomes problematic. We provide information on responsible gambling practices and will cooperate with licensed treatment providers where applicable within the user’s jurisdiction. Excluded users may rely on local gambling helplines or health professionals for guidance, and Ffbet will refrain from sending promotional material to users during an exclusion.

Contact and Submissions

Self-Exclusion requests and restoration notices, as well as questions related to this policy, should be directed to [email protected]. For matters requiring immediate assistance, users may contact Customer Support via the official channels available in their account interface.